Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at info@festivecollective.co.uk. If your return is approved, we'll provide you with instructions on how and where to return your item.
Customers are responsible for arranging and paying for the return of their item. We recommend using a tracked delivery service, as we cannot be held responsible for items lost or damaged during transit. Returns should be sent to:
Festive Collective Ltd
First Floor – Suite 3 Codas House
54–60 Merthyr Road
Whitchurch
Cardiff
South Glamorgan
United Kingdom
CF14 1DJ
Items returned without first contacting us to request a return will not be accepted.
If you have any questions regarding your return, please contact us at info@festivecollective.co.uk.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We'll assess the issue and work with you to resolve it as quickly as possible.
Exchanges
If you need a different size or design, please contact us at info@festivecollective.co.uk. Customers are responsible for returning the original item at their own expense. Once we have received and approved your return, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, the item must be returned in the same condition in which it was received, unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase is also required.
Customers are responsible for arranging and paying for the return of their item unless otherwise required by applicable law.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@festivecollective.co.uk.